AEG On Ticket Refunds - Only Through Authorized Outlets

[Birchey]

AEG has promised a full refund for tickets to Michael Jackson's 50 London concert dates -- if you bought your tickets through an "authorized dealer."


In a statement that was set to be released in a couple of hours -- that somehow leaked -- AEG promises "the refunds will be processed by each of the authorised ticket agencies (e.g. Ticketmaster, Viagogo, See or Ticketline)."

And the statement says fans "will have the option to be sent the actual tickets" for the show. Translation -- one hell of an expensive keepsake.

www.tmz.com

[michaelsson]

i want my ticket

[PlatinumMJFan]

I would love the ticket for the show! I just can't afford to pay £600+ for a bit of card, I wonder if they ment you will get a ticket with a refund

[starone_angel]

I want my ticket!!!

[athina_livadi]

I want my ticket!

[elusive moonwalker]

what a bunch of money grabbing feckers even at this time taking advantage of fans shame on them

[Ágnes]

I would love the ticket for the show! I just can't afford to pay £300 for a bit of card, I wonder if they ment you will get a ticket with a refund
at least with viagogo tickets it would be good...:(

[PlatinumMJFan]

By Mitchell Peters, L.A.

AEG Live will give full refunds to fans who purchased tickets through authorized agents to Michael Jackson's 50 planned concerts at the O2 Arena in London, according to a news release from the promoter, which operates the O2 Arena. The refunds will include service fee charges.
On July 1, fans who purchased tickets to Jackson's "This Is It" concerts will be directed to MichaelJacksonLive.com for information about how to receive full refunds. The refunds will be processed by authorized ticketing agencies, including primary ticketing company Ticketmaster and U.K. reseller Viagogo, among others.
Fans will be also given the option to receive the concert tickets as souvenirs in lieu of the full refund. The tickets were printed with the lenticular process and were designed by Jackson, according to the release. The offer will be valid through Aug. 14.
"The world lost a kind soul who just happened to be the greatest entertainer the world has ever known," AEG Live president/CEO Randy Phillips said in a statement. "Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death."
Jackson's planned 50-show run at the O2 Arena in London would have been the highest-grossing single concert engagement. More than $85 million worth of tickets had already been sold for the series of performances.

[sunnyday81]

I can't afford to keep my tickets since I paid almost 2000 pounds for them... :(

[Anna]

I want my ticket, but I need the money. :(

[PlatinumMJFan]

I wonder if they ment, we will have them as well as a refund maybe?

[ParisKatherine]

the second article said 'in lieu of the FULL refund' perhaps if they say pay 20 quid to get it printed out but the rest is refunded then i could afford to do that. Otherwise, unforuntaly i need to pay my dad back. still got the confirmation email though!!! digital souvenir!

[elusive moonwalker]

ppl should email AEG tell them how shameful they are doing this

[aliana101]

What do they mean? If you want the ticket, you won't get ANY money back?

[Anna]

In lieu means instead. So you have to choose either refund or ticket.

[Dangerous 1991 HIStory]

That is ****ing disgusting!!!
I can't beleive this... The ticket should be sent for free...

[aliana101]

what assholes

[Giving Tree]

In lieu means instead. So you have to choose either refund or ticket.
thx i didnt know what lieu meant lol

I want my vip ticket and the bag! I just want something of him:cry:

[AG5050]

i think i fair deal would be if you want the ticket you dont get the service charge back, to say if you want the ticket you dont get any money back is disgraceful

[Raylo]

the second article said 'in lieu of the FULL refund' perhaps if they say pay 20 quid to get it printed out but the rest is refunded

Yes, I think it will be like that. Hopefully it will only be something like 20 quid otherwise it will be pathetic. Treating the fans with respect my ass.

[PlatinumMJFan]

I think we should all complain when its offical, how can they say they are treating the fans as Michael did, Michael would NOT charge that much for a piece of card

[cass]

and it seems they are just going to pocket the value amount of the ticket? Wouldnt be so bad if the money was going to the kids or something. I despair.. I swear..

[Anna]

thx i didn
t know what lieu meant lol

I want my vip ticket and the bag! I just want something of him:cry:
:better:

I want my ticket too.

What AEG are doing is disgraceful, but in the end it's only money. Those tickets have enormous sentimental value.

[PlatinumMJFan]

I throught we have already paid for the tickets anyway from the service charge! They have no right to do that!

[heehee]

it is money i could do with.. but i would rather have the ticket cos the sentimental value is bigger than money to me.

[starone_angel]

If we bought two tickets, can we have just one ticket and for the second one the refound?

[PlatinumMJFan]

If we bought two tickets, can we have just one ticket and for the second one the refound?

that would be better

[BruceWayne]

Let us contemplate for a minute guys.

How many tickets we're sold in a total, 900.000?

Let's say 10 000 people wish to keep their tickets, that makes these tickets a limited edition of 10 000.
I heard on CNN (don't know if it's true) but there are something special about these tickets, that Michael helped design the tickets.

I think this actually could be a collector item which you'd get back money if you one day wish to sell it on ebay.

I want/need your thoughts of this, if I'm crazy or if it actually makes any sense.

[starone_angel]

I will never sell it! This is the only proof I have that I was gonna see him for the first time in my life! This is the only thing will make me see the reality, that I was not dreaming! I am going crazy, I know that, but this is how I feel now!

[BruceWayne]

I will never sell it! This is the only proof I have that I was gonna see him for the first time in my life! This is the only thing will make me see the reality, that I was not dreaming! I am going crazy, I know that, but this is how I feel now!

I neither want to sell mine, but it's an interesting question for those that are on the fence of what they should do.

But in a way it feels really shitty that AEG want £75 for a piece of paper - it's so obvious what they're trying to do.
That why I question if the £75 or whatever we put in this ticket is more like an "art piece" that we buy, that has more than a sentimental value for us.

[TheFaze]

Ticket + rehearsal CD + rehearsal DVD + Concert t-shirt = price of ticket --> PASS

Ticket = price of ticket --> FAIL

[Ágnes]

Ticket + rehearsal CD + rehearsal DVD + Concert t-shirt = price of ticket --> PASS

Ticket = price of ticket --> FAIL
this would be a much nicer option..wish AEG would think about it!:yes:

[starone_angel]

I don't care about the money anymore! I just want that piece of paper! :(

[Petergrifindor]

I would love to have the tickets, but I paid 700$ for them on Viagogo.

I´m not that crazy .

[Raylo]

I really don't think they're going to take the full amount of the money for the ticket - I think they will take a certain amount, give the rest back and send the tickets as keepsakes.

[Prometheus77]

what a bunch of money grabbing feckers even at this time taking advantage of fans shame on them
Exactly! They are counting on it that most fans rather keep the now worthless ticket as a souvenir! I mean, I understand, that they don't send it out for free, but ask for the full ticket price is a bit rich!

[Sifa_Dias]

Are we absolutely certain that they'll keep the money in return for the ticket? Let's wait for the actualy press release. It'd be awful if it's really the case, but no need to get upset prematurely.

[Prometheus77]

I neither want to sell mine, but it's an interesting question for those that are on the fence of what they should do.

But in a way it feels really shitty that AEG want £75 for a piece of paper - it's so obvious what they're trying to do.
That why I question if the £75 or whatever we put in this ticket is more like an "art piece" that we buy, that has more than a sentimental value for us.
Well, I got 21 tickets... so I probably will bite the bullet and pay those 84 pounds for 1 show for a piece of paper, but for the rest I want my money back!

[Prometheus77]

I really don't think they're going to take the full amount of the money for the ticket - I think they will take a certain amount, give the rest back and send the tickets as keepsakes.

Well, that's what it says in the Press Release... TMZ published it, even though it is still embargoed until tomorrow: http://www.aolcdn.com/tmz_documents/0629_mj_refund_wm.pdf

[Darvon1982]

I want my ticket too :(

[elusive moonwalker]

just photo copy a few.this sums AEG up

[quixotica]

I want to keep the ticket.. but yeah.. paying full amount just for it as memorabilia is ridiculous.

[choccyclaire]

So I'll probably keep opening night and get a refund on the rest.

[Darvon1982]

"Everyone at viagogo is deeply shocked and saddened at the news that Michael Jackson has passed away. Our thoughts are with his family, friends and fans.
All Michael Jackson tickets purchased through viagogo will be refunded directly to fans.
No forms, no fuss, just refunded. We will be in touch with everyone in due course."

I wonder if we'll still receive our ticket?

[MJDisneyDork]

it says in lieu of FULL refund...meaning you won't get ALL your money back...but at least some of it...they can't excuse not giving your ANY of your money back for the piece of paper.... you dn't spend money to get paper you spend money to see a show..we don't get a show, then it's not worth all that money..so i'm sure you pay something for the tickets but you'll still be refunded somehing i'm sure..we'll just have to wait and see

[smellyjw]

they should give fans the option of a refund OR edit the 100+ hours of footage they have (finished concert or not, whether its 100% the whole way through or not) and screen it on HUGE screen at the O2

[Prometheus77]

"Everyone at viagogo is deeply shocked and saddened at the news that Michael Jackson has passed away. Our thoughts are with his family, friends and fans.
All Michael Jackson tickets purchased through viagogo will be refunded directly to fans.
No forms, no fuss, just refunded. We will be in touch with everyone in due course."

I wonder if we'll still receive our ticket?

No we won't! Same deal as AEG!

[AAA]

Everyone over on Maximum Jackson feels the same about it being awful of AEG to do this. We're thinking of setting up a petition with signatures/names to email to AEG, to be able to get those tickets but for a percentage of our ticket price not the entirety of it. It would be great if we could all come together as communities as send this off

[Mordeeb]

yeah lets get a signature thing going i want my ticket! But i need money also for school if it was like a tshirt and dvd of him i would go for it!

[smellyjw]

Everyone over on Maximum Jackson feels the same about it being awful of AEG to do this. We're thinking of setting up a petition with signatures/names to email to AEG, to be able to get those tickets but for a percentage of our ticket price not the entirety of it. It would be great if we could all come together as communities as send this off

I agree

[PlatinumMJFan]

count me in!

[AAA]

That's great the more people we have on board the better. We'll be setting up a petition for everyone to sign tomorrow, will post a link when we have it.

[Soso Deaf]

i don't give a shiiiiiiiit
i want my ticket

[cleanwater4all]

I want my ticket too, but that doesnt give them the right to take advantage of our loyalty. MJ fans are very generous, but we are no fools. If they asked for a smaller amount it wouldnt be such a travesty.

[Katzr2000]

the thing that makes me sick is that those tickets are probably already printed. All they should be charging is the postage, cos if we all decide to just take the refund, what will they do with the ticket then? they will just go in the bin!!! Its ridiculous! how dare they!!

[quixotica]

the thing that makes me sick is that those tickets are probably already printed. All they should be charging is the postage, cos if we all decide to just take the refund, what will they do with the ticket then? they will just go in the bin!!! Its ridiculous! how dare they!!

Exactly!!! That's what I'm sayin'. What a waste it would be. It should have already been printed and just be getting ready to be shipped.

[Bnd90]

If we bought two tickets, can we have just one ticket and for the second one the refound?

Good point. I would have them refund one and I'll keep my other ticket. I'd like one as a testament that I had a ticket to see MJ. It would be something I would cherish forever.

[gLOVE]

If they want people to pay full price for a ticket without a show I would say it a genuine rip-off, fraud, manipulation of MJ fans! Of course people would like the tickets to remember the event that was to be, but these guys should be put into jail if they want us to pay full price! This is how you can tell if AEG were genuinely in it for the fans, or just for the money.

[Mordeeb]

can we please start emailing AEG!

[Mikejoefan]

well what about the vip ticket surely they don't expect to keep all the money for the ticket and a t-shirt? I have been upset with AEG from day on on how they have handled things. I hope they don't mess this up too.

I hope I can get the souvenir package that was was to get too.

[aprilshack]

Everyone over on Maximum Jackson feels the same about it being awful of AEG to do this. We're thinking of setting up a petition with signatures/names to email to AEG, to be able to get those tickets but for a percentage of our ticket price not the entirety of it. It would be great if we could all come together as communities as send this off

Please do, i will most certainly sign it. I can understand paying the cost of how much it cost to print out plus not getting the service charge back maybe, but the full price??? Aeg are going to get a really bad rap for this, if it turns out to be true... Haven't we been through enough heartbreak & disapointment already without them trying to rip us off. Michael would be very annoyed about this, i'm sure.

[Speechless_UK]

I would rather them give us the tickets for for a very small fee and then release the merchandise for sale for THIS IS IT....which I am sure we would all want to see and have.

I am pretty certain they will be release THIS IS IT rehersals in some form in the future as they will want to make money at the end of the day.

[AndrewsMJJ]

I bought 12 tickets on my credit card, I hope they can deduct the price of one so I can keep it and get a refund on the rest.

[MJsSpecialFan]

God!! I feel sick to my stomach, so
this is real then? Michael is really gone?

I'm in the denial :cry: And have
hard to belive that Michael is gone until, I
see the funreal on TV/NEWS...Gosh
now I'm crying allover again :( :boohoo:

God! take me too.. don't
wanna leave any more seriouslly :cry: :dropdead:

:boohoo: :boohoo: :boohoo

[egi]

This release says in PART LIEU. They obviously thought it needed clarifying. This means you can sacrifice part of your refund to get the ticket.
http://uk.news.yahoo.com/4/20090630/ten-*****-fans-get-refund-reassurances-ea4616c.html
Considering the amount they've lost I think it's reasonable to try to recoup the printing costs of all these tickets. Of course, the amount of refund we'll have to sacrifice remains to be seen.

[aliana101]

Oh...that's better if it's not going to cost me the full price. I might want a ticket then too.

[aprilshack]

This release says in PART LIEU. They obviously thought it needed clarifying. This means you can sacrifice part of your refund to get the ticket.
http://uk.news.yahoo.com/4/20090630/ten-*****-fans-get-refund-reassurances-ea4616c.html
Considering the amount they've lost I think it's reasonable to try to recoup the printing costs of all these tickets. Of course, the amount of refund we'll have to sacrifice remains to be seen.

Michaeljacksonlive.com says in lieu of the full refunds though...

More info about the special tickets coming tomorrow & images coming soon.

[egi]

oo, not sure then? But part lieu would seem much more likely. I suppose we'll have to wait til Wednesday.

[aprilshack]

oo, not sure then? But part lieu would seem much more likely. I suppose we'll have to wait til Wednesday.

If they give us part lieu they know we would spend the rest on the merch if they decide to release it.

[aprilshack]

Maybe someone who knows the aeg e-mail address could contact them to see if we can get some clarificaton?

[SpunkyFunky]

too bad... i guess i will get a souvenir ticket, if its not too much...

[Starlight]

I will take a refund. The only glipmse of the ticket would break my heart into 2! I'd rather take refund and sponsor the second child from a poor coutry providing her/him a chance for education or proper nutrition. I know Michael would love that. By keeping tix we just make AEG richer.

www.children.org (http://www.children.org)

http://www.facebook.com/inbox/readmessage.php?t=1020001878437#/group.php?gid=109626308244

[SpunkyFunky]

true... damn i dont know what to do..

[aliana101]

I will take a refund. The only glipmse of the ticket would break my heart into 2! I'd rather take refund and sponsor the second child from a poor coutry providing her/him a chance for education or proper nutrition. I know Michael would love that. By keeping tix we just make AEG richer.

www.children.org (http://www.children.org)

http://www.facebook.com/inbox/readmessage.php?t=1020001878437#/group.php?gid=109626308244

Yes, they deserve it more. I've been thinking about it too.

[Speechless_UK]

The tickets were just shown on GMTV this morning in the UK...anyone have any pics?

Also can anyone clarify this - are these the ACTUAL tickets that AEG were going to send out to attendees or are these special ones created by what has happened. I only ask this because apparently someone was selling their tickets on EBAY at the weekend (I wasnt even sure any had been sent out yet) and they did not look like the special holograph ones.

Anyone have any clue?

Even though AEG would probably be seen in a bad light I would really like them to sell the merchandise which I am sure is already printed andin waiting somewhere. maybe only to ticket holders though as everyone will want a piece and it should be the true fans. Don't know how they would control this though.

I was so looking forward to having a new programme with *hopefully* new photos of Michael.

DEVASTATED

[Licence 2 thriller]

someone try and contact aeg or ticketmaster and clarify first before a petition starts going around. it did say in lieu of a "full refund" which prob means you forefeit some of the refund to get your tickets

[childofthelight]

I too would love my ticket but I think they are trying to make too much money out of this. If they charged a smaller amount lots more fans would have kept the ticket - this way I think only a few will , so they won't end up making as much money. £80 is a lot of money for a small piece of cardboard.

Now to have more general merchandise would be worth it - especially the programme - could they not make up a small package with a ticket, programme and t-shirt? That would be well worth the £80.

BTW, my heart goes out to Danny Oliver - saw him on GMTV this morning talking about the tickets. Love you, Danny!

Angie
x

[childofthelight]

someone try and contact aeg or ticketmaster and clarify first before a petition starts going around. it did say in lieu of a "full refund" which prob means you forefeit some of the refund to get your tickets

No, they did say in lieu of ANY refund on both GMTV and BBC this morning.

The ticket on BBC was ace - it had the Smooth Criminal leaning hologram figure. I wonder if you have any choice in which one you get? :o

Angie
x

[Cheater_07]

Ooh this is hard!

Michael designed these tickets, and they were all part of what he wanted us to see... I think I would like my ticket, to keep as a memory.

On the other hand, charging the full price for just a ticket would be rediculous (I would do it, but it would be disgusting to do...). They better not charge the full price, or just give a t-shirt with it, then I'm happy.

They can't throw all this merchandise away:( It are memories...

[aliana101]

See how they're trying to manipulate us? They know how much it means to us and they're trying to take advantage of it! Shame on them if they want to keep the full price!

[jenny*]

i,m angry!
I want the ticket for a nrmal price okey.......the full price?
Are they f*c*ing kidding me?
is it also including a sightseeing in the o2 and a little tribute cocnert at the 13th?
When not i hope they will walk straight to hell with their insane money cashing ideas.
i hope michael will hunt them because they are taking advantage of the fans.

[Ágnes]

The ticket on BBC was ace - it had the Smooth Criminal leaning hologram figure. I wonder if you have any choice in which one you get? :o


x

OMG i can not believe...this must mean Michael liked that picture so much fromt he smooth criminal lean...that is shocking me now..coz i have made as a present for him that picture as artwork i was due to give him in L

[Misayko]

for those who bought VIP package, do we get the whole package then or only the ticket??

[vickster]

The tickets were just shown on GMTV this morning in the UK...anyone have any pics?

Also can anyone clarify this - are these the ACTUAL tickets that AEG were going to send out to attendees or are these special ones created by what has happened. I only ask this because apparently someone was selling their tickets on EBAY at the weekend (I wasnt even sure any had been sent out yet) and they did not look like the special holograph ones.

Anyone have any clue?

Those fans who queued at the O2 box office on the morning of the sale were given actual O2 printed tickets, ie: the standard ticket issued for any concert at the O2 and not a pre-printed MJ ticket.

[Nojustice]

what makes you think that jsut because YOU get the ticket....

Dont you think AEG will ebay all the persons tickets that opted out..

So yours wont be a rarity like you mention, AEG, will put em on ebay to recover their loses

[Superstition]

I don't see the huge deal. It's a choice... you can get the ticket or you can get a refund.

And they're not responsible if you bought your ticket from someone who has nothing to do with AEG, like Joe Blow selling on ebay. You are protected on ebay if you follow procedures, so unless you bought a ticket from someone shady, then you'll be fine. I don't see what the big deal is. They invested a LOT of money on these shows, and now everyone is shitting on them. Unbelievable.

[Buszmen]

By Mitchell Peters, L.A.

AEG Live will give full refunds to fans who purchased tickets through authorized agents to Michael Jackson's 50 planned concerts at the O2 Arena in London, according to a news release from the promoter, which operates the O2 Arena. The refunds will include service fee charges.
On July 1, fans who purchased tickets to Jackson's "This Is It" concerts will be directed to MichaelJacksonLive.com for information about how to receive full refunds. The refunds will be processed by authorized ticketing agencies, including primary ticketing company Ticketmaster and U.K. reseller Viagogo, among others.
Fans will be also given the option to receive the concert tickets as souvenirs in lieu of the full refund. The tickets were printed with the lenticular process and were designed by Jackson, according to the release. The offer will be valid through Aug. 14.
"The world lost a kind soul who just happened to be the greatest entertainer the world has ever known," AEG Live president/CEO Randy Phillips said in a statement. "Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death."
Jackson's planned 50-show run at the O2 Arena in London would have been the highest-grossing single concert engagement. More than $85 million worth of tickets had already been sold for the series of performances.

Well, I don't know if this is real and official, but if so, I will highlight the most important sentence because I see everyone just panic.

English is not my native language, but I understand that we can have tickets AND refund!

[vickster]

Well, I don't know if this is real and official, but if so, I will highlight the most important sentence because I see everyone just panic.

English is not my native language, but I understand that we can have tickets AND refund!

In lieu means instead of receiving a full refund, they will keep the money and give you the ticket you were due to receive.

So 1 ticket = no refund.

The odd thing is most of the those who will forfeit the right to a refund would never ever sell their ticket so it's definitely going to backfire on them. And many fans were going more than one night, so some will get 1 ticket from 1 of the numerous nights they were going and get the money back on the others.

[Ágnes]

English is not my native language, but I understand that we can have tickets AND refund!
wow so this "lieu" ( never heard before) word means not really "instead" but ticket +refund. wish this was like that..

[Superstition]

"Lieu" means instead, or in place of. You either get the ticket, or a refund. I'd love to have the ticket, but I can't afford it. The service fees and fedex charges alone were outrageous.

[aprilshack]

No, they did say in lieu of ANY refund on both GMTV and BBC this morning.

The ticket on BBC was ace - it had the Smooth Criminal leaning hologram figure. I wonder if you have any choice in which one you get? :o

Angie
x

Was there more than one design?

[aliana101]

Hmmm yes...it could also mean a partial refund + ticket instead of a FULL refund.

[Sarah.lovess.MJ]

what if people bought 2 or more tickets separatly.. so 2 in pre sale and 2 in general.. do they get to just get one ticket and a refund on the other 3? or does it have to be the whole order so i could get a refund on 2 tickets and opt to exchange my refund for actual tickets for the other 2. its very confusing i hope all will become clear tomoro!

[vickster]

You can see the tickets available on Sky News website - www.sky.com/news - if you click on the link saying Jackson Tickets : take refund or souvenir. It's quite clear these have been rushed to be printed as someone said earlier there are no T&C's printed on the back.

[uakari]

Basicaly the tickets look like a piece of card with a MJ dancing hologram and the words "King of Pop" printed on them.


Hardly a souvenier of the "This is It concert" ticket...

No "This Is It" title, No date, No listing as O2 venue, No ticket value printed on them, Looks like something the local graphics printers down the high street could knock up in an hour and they want £82 for that...

Yeah Kiss my ass..

I'll take the money thanks

[aprilshack]

Can someone post a pic? I don't have java on my iPhone. I'm am thinking this may just be an example, maybe your seats & dates will be put on when your order is put in? No use in them printing them up & some people don't want them.

Anyone have the right email addresses for tm & anyone else we could ask about that?

[elusive moonwalker]

where on skys site i cant see the ticks can someone copy and paste

[Starlight]

That's BS I want that tix for a 20 pounds and the rest of money refund! AEG just making real BS. I think you have to write them

[uakari]

http://news.sky.com/skynews

Front page under latest news, its a little flash video of someone's hand holding a selection of coloured tickets ( Well pieces of card with jacksons image on them ) can't save it and post here wont let me.

[Raylo]

The tickets shown on television are just prototypes, they're not the actual tickets (which will have all the "This Is It" details, seat numbers etc on it).

[Sarah.lovess.MJ]

The tickets shown on television are just prototypes, they're not the actual tickets (which will have all the "This Is It" details, seat numbers etc on it).

hey.. how do you know this? i havnt seen or heard it? lol :)

[Raylo]

hey.. how do you know this? i havnt seen or heard it? lol :)

This is what they just said on CNN :)

[Pentum]

I just saw it on CNN, they look nice, but I didnt hear about the info.

[aprilshack]

The tickets shown on television are just prototypes, they're not the actual tickets (which will have all the "This Is It" details, seat numbers etc on it).

Lets hope so, aeg would be REALLY taking the piss if they just had a pic on.

[Sarah.lovess.MJ]

This is what they just said on CNN :)

ohh right! lol well that makes them a bit better!

[DannyRai]

http://www.youtube.com/watch?v=CMXZJIM5X6I here is a video of the tickets

[compek]

does anyone know if people who bought tickets on viagogo (AEG allocated seats) give up the whole refund for a ticket or only the 75 pounds?

[mp09]

Agh,
Do we need to accept a full refund? Just I got 3 tickets via TM, can I get a refund on two and have a ticket with one? Or is this all or nothing?!

Still feel its bad from AEG, they are obviously trying to reclaim their costs, if they do have rehearsal footage and stuff they will reclaim money back from sales of that anyway so this seems a cheap shot by the promoters.

[aprilshack]

If I get two tix with the same pics on would anyone want to do a swap? Or should I just keep them both anyways?

[Sarah.lovess.MJ]

Agh,
Do we need to accept a full refund? Just I got 3 tickets via TM, can I get a refund on two and have a ticket with one? Or is this all or nothing?!

Still feel its bad from AEG, they are obviously trying to reclaim their costs, if they do have rehearsal footage and stuff they will reclaim money back from sales of that anyway so this seems a cheap shot by the promoters.

Thats what i want to do.. just have one ticket and get refund on the other 3! i suppose all will be revealed tomoro! just have to hope. But yeah i think it is bad they are trying to get out of giving refunds.. a ticket is not worth that much seeing as we paid the money to see the concert as well as having the ticket! :(

[olved]

I wonder, will we have refund for afterpatry?

[AG5050]

i do find it hard to believe they would keep £85 for a souvenier ticket

[starone_angel]

i do find it hard to believe they would keep £85 for a souvenier ticket
I know... me too... Because it's all about the money... nothing more... I just wish them to be happy with my money! As happy as I am now!!!

[quixotica]

What.. full refund or souvenir? Man..

[Pompous Git]

AEG will keep all the money for the tickets. You won't get any back.

'In lieu' means you can get the ticket, but AEG Live keep the £75 + the £9 service charge.

Not one penny will be partly refunded back to you. Your options are either a full refund or a ticket.

Granted it's a lenticular ticket, but they don't cost a whole lot to make. I have 2 lenticular posters on my wall - one cost £12.99.

Don't forget AEG have insurance for 23 shows and were prepared to self-insure the rest which means they have more than enough money as the self-insurance would've been ON TOP of the £20million spent developing the show.

I will be signing the petition. If 750,000 people sign it, AEG will have to cave in to consumer power otherwise they will lose a lot of money. A partial refund and you still keep the tickets is the way to go.

Michael would be disgusted with AEG's concept of 'respect'.

[starone_angel]

It is disgusting! But I wish I have the ticket with all my heart! I will sign it too!

[Bnd90]

Really, it sounds ridiculous that they might take 75 pounds for a ticket but think about it, they have to refund around $90 million worth of tickets. That's quite a hefty price.

I don't agree with them taking the full price for the ticket but maybe if they kept enough money for the face value for the it I wouldn't be upset. We don't know all the details. More info will come in due time :yes:

[THECHARLATAN]

Isn't that changing the nature of the contract in which the fans entered? They paid for the service that would have been the shows. The company are now changing that contract for payment to be for the ticket! The ticket should be complimentary...a cheap way to minimise losses

[Skylover]

AEG has more money than we will ever have ourself. they have no rights to keep full price for a ticket.

[StaceyMJ]

Id like to know about VIP packages, I'd like the ticket and goodie bag I would have got from that...i wonder why they didn't mention that. They should be ashamed.

[AG5050]

i think £20 would be my max for them to keep, the tickets are nice but they dont even say this is it or the date we were going to see him, its just a hologram and says King of Pop. To keep £85 from us for that is exploiting Michaels death and i won't be accomplice to that.

[Speechless_UK]

I'm not sure if this has been bought up before but what about the fans who got the £65 seats and £50 (I believe there was some somewhere in the 02!) Do they have to pay the extra to get a 'collectors' ticket or will they get one for the price they paid?

They can't surely charge people different prices for one!

[aliana101]

I'm not sure if this has been bought up before but what about the fans who got the £65 seats and £50 (I believe there was some somewhere in the 02!) Do they have to pay the extra to get a 'collectors' ticket or will they get one for the price they paid?

They can't surely charge people different prices for one!

wow :smilerolleyes: :puke:
that is really a huge concern at the moment

[starone_angel]

Yes! They can't charge someone with 75 pounds and others with 50 pounds for the ticket! And what about the ones with VIP tickets? They will have to pay the 700 pounds for the ticket?! This is insane! It is all about the money! They never cared about Michael!

[aliana101]

Then we should all pay as much as those that paid for VIP tickets. And what about those on viagogo??

[MJsJelly]

I'ts a shame that they want to make money off the tickets. What a ****ing mess! They are really taking advantage of the fans.

I can imagine them holding on to 5 pounds at the most. Because we paid for the show and not for a piece of carton! Bastards :angry::angry:

[aprilshack]

wow :smilerolleyes: :puke:
that is really a huge concern at the moment

It never even entered my mind that people would be getting tix who paid less...

[dangerous_88]

it's really disgusting that they won't send both the money and tickets...

[~Lindsey~]

We cannot let this happen. Michael would not have wanted it and I'm sure if the Jackson family did hear about this plan they would be devastated. I don't mind paying the service charge-which I always thought was the money that was paid anyway in order to create the ticket and send it. The majority amount should be refunded and we should have the option to pay the service charge if we still want the ticket. Has a petition been created? It needs to be signed before they start this otherwise it will be a complete mess. We should fight for this, not for the money but because Michael wouldn't have wanted this. If they want to do this they should put up with those who are travelling to the o2 anyway creating all the negative publicity they can for AEG and the o2 arena.

[dangerous_88]

We cannot let this happen. Michael would not have wanted it and I'm sure if the Jackson family did hear about this plan they would be devastated. I don't mind paying the service charge-which I always thought was the money that was paid anyway in order to create the ticket and send it. The majority amount should be refunded and we should have the option to pay the service charge if we still want the ticket. Has a petition been created? It needs to be signed before they start this otherwise it will be a complete mess. We should fight for this, not for the money but because Michael wouldn't have wanted this. If they want to do this they should put up with those who are travelling to the o2 anyway creating all the negative publicity they can for AEG and the o2 arena.


we CANNOT let it happen. we NEED to do something. i am begging the administrators to call this a revolt against the organization!!!

[~Lindsey~]

I don't think we can wait for it to be clarified because as soon as that message comes out they will start sorting out peoples tickets and then they will find it difficult to change their system of doing things. We need our message to be heard now. Has anyone seen a link to a petition?

[L&L=L.O.V.E.]

Well, I want the tickets and it's only 200 pounds in the end. Maybe those shows cost alot of money and they try to recover it with this way.
I don't mind they charge me 200 pounds for some tickets.

[Pompous Git]

^^^We're planning a petition at Max Jax.

I also paid £50 for a ticket at one show.

[~Lindsey~]

This money will not go to Michaels children or family. It will go straight in AEG's pocket. We are better to get our money back and use it to benefit his family or his legacy not AEGs.

[Pompous Git]

Really, it sounds ridiculous that they might take 75 pounds for a ticket but think about it, they have to refund around $90 million worth of tickets. That's quite a hefty price.

I don't agree with them taking the full price for the ticket but maybe if they kept enough money for the face value for the it I wouldn't be upset. We don't know all the details. More info will come in due time :yes:

AEG had insurance for 23 concerts and were prepared to self-insure the rest.

I.E. they won't lose money by a HUGE margin where they'll struggle. They also have other events to help recoup any loss.

[Ágnes]

we should make an own design for the tickets and everyone can print it for themselves with their date, seat on.

[Speechless_UK]

I, for one would love a ticket as an ardent fan.

However we paid £75 for a show AND they were going to give us one of these tickets were they anyway?? Now that Michael has passed we don't have the show, we still get the ticket and they STILL want to charge us £75?

Were these not the tickets that we were getting anyway? If not, why have they suddenly produced them and suddenly Michael designed them?

As I have said before if they do a merchandise deal - ticket, programme and t-shirt for £75 - that's fine. I would be willing to pay max £20 for one of these tickets.

As fans we are grieving and we are clutching onto anything last minute that Michael was involved in.

I just hope AEG are not thinking they can take advantage of that. :(

[Pompous Git]

^^^AEG do think they can take advantage of fans. There are plenty of fans who are willing to pay that money.

What about the after party tickets? People paid an extra £10 for those too.

[moonwalker83]

I, for one would love a ticket as an ardent fan.

However we paid £75 for a show AND they were going to give us one of these tickets were they anyway?? Now that Michael has passed we don't have the show, we still get the ticket and they STILL want to charge us £75?

Were these not the tickets that we were getting anyway? If not, why have they suddenly produced them and suddenly Michael designed them?

As I have said before if they do a merchandise deal - ticket, programme and t-shirt for £75 - that's fine. I would be willing to pay max £20 for one of these tickets.

As fans we are grieving and we are clutching onto anything last minute that Michael was involved in.

I just hope AEG are not thinking they can take advantage of that. :(

That would be a complete rip-off for the fans in my opinion.

[dangerous_88]

they can't make the money of a dead man. it's totally unscrupulous!!! please don't tell me that we will stay silent to this?


THEY'VE GOT TO HEAR IT FROM US! WE CAN'T TAKE IT! WE'VE ALREADY HAD ENOUGH!!!

[mjgem]

as i have bought 4 tickets will i be able to get 3 refunded and have 1 of the tickets?

[starone_angel]

No, we have to do something about that!

[starone_angel]

as i have bought 4 tickets will i be able to get 3 refunded and have 1 of the tickets?
I was wondering the same thing!

[aprilshack]

We should petition them with that idea for the merch & ticket option.even if it was a programme & the ticket I would be happier about it all.we should complain to watchdog about it.They would love this story!

[mjgem]

oh yeh a programme would be awesome

[vickster]

I've just spoken with Ticketmaster as my debit card expires today which is the card I used to pay for the tickets.

The customer service agent advised me that so long as I have a TM account, when I go online tomorrow to make the refund request, the refund will be applied to my new card. The refund will take 7 to 10 working days.

I also asked about car parking booked and was advised that a refund will be received for that; however, I need to call Ticketmaster once my refund has been received as apparently all bookings re: MJ are blocked and nothing can be done by calling them.

[Rukicsa]

Rip off!! Get that petition going!!

[JamesGodfrey]

They are just taking the p*** out of us all. I think we should all demand our tickets in return for the processing fee of each one. After all that is what actually pays for the ticket the rest is just for the show itself...

Has anyone got a phone nuymber for AEG...???

[ParisKatherine]

So are we certain we'd have to pay full ticket price for the printed out ticket?

[JamesGodfrey]

They have stated on AEGlive.com that fans can have the tickets in lieu of the refunds. Lieu means instead of.

[Speechless_UK]

That would be a complete rip-off for the fans in my opinion.

Not as much as just getting the ticket.

As fans I am sure we want to see the intended programmes and T-shirts for THIS IS IT. I think they will sell these seperatly.

At the end of the day they are a business and even though this tragedy has happened they will be looking to recoup costs. Just don't sell things at ridculous prices!

I don't think AEG will back. I also think its not a good idea to be kciking up a fuss with press as we have not even had GULP the funeral yet.

I don't know what to think - my head is in a mess right now. :no: We should not even be having this conversation....

[jenny*]

i hope their tongue will fall out of their mouth with offering us these ridiculous things.
When they sent de tickets last week they also had te give us a full refund......the tickets are there and ready to sent.
Will they throw them away when we all say no to these hilarious ideas?
I really hope theu lose their tonque or hands doing us these proposals...

[JamesGodfrey]

Im absolutely disgusted AEG has come up with this.

[KAthyK]

But i just want to know what theyre gonna do with the moeny, i really hope they put on tribute acts, but im thinkin the money might go to his children?

I really want my ticket tho

[jenny*]

kathyk, dream on. that money will dissapear in their own pocket.
Abusing the fans over michael,s dead body.
It makes me puke!

[jenny*]

i really feel like some trolling at aeg....

[SpunkyFunky]

hey guys i really dont know why you are exegerating so much... AEG said following:

"It was also announced that fans will have the option to be sent the actual tickets they would have received to attend the shows in lieu of the full refunds which are being offered."

to me it sounds like you will get a refund even if you want the tickets, but you will not get the full price. i guess you have to pay the service charge maybe or whatever

[compek]

hey guys i really dont know why you are exegerating so much... AEG said following:

"It was also announced that fans will have the option to be sent the actual tickets they would have received to attend the shows in lieu of the full refunds which are being offered."

to me it sounds like you will get a refund even if you want the tickets, but you will not get the full price. i guess you have to pay the service charge maybe or whatever

'in lieu' means 'instead of' so you can get either a ticket or a refund

[SpunkyFunky]

yeah instead of the COMPLETE amount but not on ANY amount. im sure you will still get money, but not the complete amount...

[moonchild]

This is disgusting playing on ppls emotions at a time like this especially the younger ones who would probably opt for the tkt instead of the refund.

[PrettyYoungThang]

Im not letting them take one dime of my money for their stinky tickets that they flog off the back of a dead man. Think about it people, they are exploiting us and they are exploiting michael. To my mind, I never made it to the concert, i dont need a souvenir of the concert that never was because he died. What a horrible souvenir! I am going to get the money off those pimps and use it for proper michael memorabilia or something like sponsoring a child through world vision. Something that would make michael proud, not make him sad.

[Telha]

I wonder if they ment, we will have them as well as a refund maybe?


the second article said 'in lieu of the FULL refund' perhaps if they say pay 20 quid to get it printed out but the rest is refunded then i could afford to do that. Otherwise, unforuntaly i need to pay my dad back. still got the confirmation email though!!! digital souvenir!


I really hope thats how its gonna happen.... I cant afford a 1600-pound card souvenir tho I really want it...:no:

[SpunkyFunky]

the second article said 'in lieu of the FULL refund' perhaps if they say pay 20 quid to get it printed out but the rest is refunded then i could afford to do that. Otherwise, unforuntaly i need to pay my dad back. still got the confirmation email though!!! digital souvenir!

yeah thats what i also think... they will refund, but not the whole amount. lets see. nobody is forced to take that offer... so...

[uakari]

hey guys i really dont know why you are exegerating so much... AEG said following:

"It was also announced that fans will have the option to be sent the actual tickets they would have received to attend the shows in lieu of the full refunds which are being offered."

to me it sounds like you will get a refund even if you want the tickets, but you will not get the full price. i guess you have to pay the service charge maybe or whatever

Jeez I wish people would learn and understand ENGLISH...

In lieu of Definition .......Instead of, in place of.

http://www.investorwords.com/2478/in_lieu_of.html

I.E, You either get refund or the ticket, No if or buts.

[SpunkyFunky]

Jeez I wish people would learn and understand ENGLISH...

In lieu of Definition .......Instead of, in place of.

http://www.investorwords.com/2478/in_lieu_of.html

I.E, You either get refund or the ticket, No if or buts.

no need for you to be rude, right? keep cool.

i know that it means instead of! and instead of the full refund can also be half of the refund!

[Prometheus77]

no need for you to be rude, right? keep cool.

i know that it means instead of! and instead of the full refund can also be half of the refund!
If they meant that, then they would have worded it different! But like this it's pretty much clear, either you get a full refund or you get a ticket! Nothing in between, unless they change their mind when people complain too much!

[swirly]

I really don't think they're going to take the full amount of the money for the ticket - I think they will take a certain amount, give the rest back and send the tickets as keepsakes.

I truely hope so!!


it says in lieu of FULL refund...meaning you won't get ALL your money back...but at least some of it...they can't excuse not giving your ANY of your money back for the piece of paper.... you dn't spend money to get paper you spend money to see a show..we don't get a show, then it's not worth all that money..so i'm sure you pay something for the tickets but you'll still be refunded somehing i'm sure..we'll just have to wait and see

That is true, right there. I'm trying to think positive again now. In lieu (instead of) a full refund. Surely, if having the ticket was going to be with no money back whatsoever, they would have said "in lieu of a refund".. I really, really hope this is true..


"Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death."


Come on AEG, have some respect and do the right thing!!

[bowen9999]

Does anyone have a contact for Randy Philips or AEG? I really think we need to bombard them with emails saying how disgraceful it is that they're cashing in on Michael's death.

£75 is way too much to charge for a piece of card (however well designed it is). And what about VIP ticket holders? Are they supposed to fore go their full refund for a ticket too?

[compek]

I truely hope so!!

That is true, right there. I'm trying to think positive again now. In lieu (instead of) a full refund. Surely, if having the ticket was going to be with no money back whatsoever, they would have said "in lieu of a refund".. I really, really hope this is true..


I get it know. You get either a full refund or a ticket plus some of your money. If they meant what I said before (ticket or full refund) there wouldn't be 'full' in the sentence.

[aprilshack]

I guess we will find out for sure tomorrow. Wouldn't do any harm to have an e-mail ready to go to Randy Phillips though. Just been watching the news & they are saying ticket or refund, not some some money back.

I am worried about foregoing a refund for 2 lenticular pics without the date & seats on them you paid for though.

[compek]

Now when I thought about what AEG announced I realised that they won't give a full refund because of the shipping costs. It is possible that they take something for themselves.

But just like you say we have to wait...

[vickster]

Sky News just had an exclusive with Randy Phillips. He has confirmed:

- took 4 weeks for MJ to make a decision on which lenticular designs to use

- souvenir tickets for first 10 dates have already been printed with seat location etc

- souvenir tickets for remaining 40 dates were to be printed in due course

- if you have an order for 4 tickets you can get 1 x ticket and get the refund on the remaining 3 tickets.


The CEO of O2 was also interviewed and he confirmed that whoever is acting on behalf of Michael's estate agreed with the promoter, AEG, that fans could get the ticket in lieu of a refund.

[Bnd90]

- if you have an order for 4 tickets you can get 1 x ticket and get the refund on the remaining 3 tickets.


Does that mean if I have 2 I can get 1 ticket refunded and the other I can keep? :unsure:
Am I just having a dull moment and acting stupid? :lol:

[~Lindsey~]

yes^ however you will still pay £75 for it eventhough the service charge of £9.50 was for the production of the ticket. How is this being kind to the fans?

[vickster]

Does that mean if I have 2 I can get 1 ticket refunded and the other I can keep? :unsure:
Am I just having a dull moment and acting stupid? :lol:

Yes! Apparently AEG were working thru the weekend with the ticket agencies to ensure they could split the orders.

[Dave Burke]

These things clearly aren't even the tickets, they're just hologram things that look a bit tacky - I seriously doubt MJ 'personally designed them'. At best he may have said 'yeah that's great, use it'.

There's no concert date, no seat number, terms and conditions.... It's just a daft hologram. They type of thing kids get free in comic books. If it was my ACTUAL ticket, with MY seat number on it then I would pay SOME money for it. But not £85, and certainly not that much for a mass produced piece of card.

[Bnd90]

Alright cause I want a ticket :yes: I dont care if it's going to cost me $124.10 for it but I want one :lol:

But see, those might have just been prototypes. Still your info could be printed on the back. It looks blank.

[Sarah.lovess.MJ]

Yes! Apparently AEG were working thru the weekend with the ticket agencies to ensure they could split the orders.

This is good news! Dont know what date to get the tickets for.. i had opening night which i paid alot on viagogo for i think was £370 and then the rest were from ticketmaster for 17th august and 29th sept which were £170 for 2 which is a lot less to lose! lol. If it was from viagogo does that mean i would have to pay £370 for these souvenier tickets :O because thats just wrong! :(

[Sarah.lovess.MJ]

These things clearly aren't even the tickets, they're just hologram things that look a bit tacky - I seriously doubt MJ 'personally designed them'. At best he may have said 'yeah that's great, use it'.

There's no concert date, no seat number, terms and conditions.... It's just a daft hologram. They type of thing kids get free in comic books. If it was my ACTUAL ticket, with MY seat number on it then I would pay SOME money for it. But not £85, and certainly not that much for a mass produced piece of card.

it is an actual ticket with details on it! the ones on tv were just to show people what they looked like!

[rjjp4p]

He actually confirmed on the news just now the tickets have all the seating details etc on them.

[katrine]

I would like to get one too I agree the price is a lot though