Confirmation mail?

[DannyRai]

I never got on either, but I did take a screenshot. Gotta have proof of everything nowadays

oh my god why didnt i think of taking a screenshot, now i have no proof

[aprilshack]

oh my god why didnt i think of taking a screenshot, now i have no proof

Just fill in the form again. I talked to tm again yesterday, they said the refunds & tickets are being dealt with Aeg, not them (if they were telling the truth) so if there are any questions, tm can't answer them. I filled in the form again yesterday, if near the 14th August i still haven't got my tix, i'll fill in the form again & take a screenshot.

[daphnieas]

I never got on either, but I did take a screenshot. Gotta have proof of everything nowadays

Stupid stupid me, it didn't even crossed my mind to take a screenshot.

[Sifa_Dias]

I only took a screenshot because I didn't see confirmation email right away, i'm sure though that you'll get your money regardless.

[michaelloverforever1980]

really wish a confomation would be sent by email or something :-(x

[aprilshack]

I only took a screenshot because I didn't see confirmation email right away, i'm sure though that you'll get your money regardless.

So you got a confirmation e-mail?

[MJfan82]

no one has gotten a confirmation yet and ticketmaster doesn't know anything. why am i not surprised.

[aprilshack]

no one has gotten a confirmation yet and ticketmaster doesn't know anything. why am i not surprised.

What worries me is in the thousands of e-mails people have sent for a refund/souvenir tickets, there are bound to be some that are lost etc.. A confirmation e-mail shows you have done your part & filled out the form, so if you don't get tickets/refund, you have proof that it was sent.

[Soulsupastarr]

I haven't received a confirmation e-mail yet either.

[man.in.the.mirror]

i havn,t had any email what so ever from ticketmaster regarding refund or souvenier tickets where do i go to find out?.

[Lisa090982]

We never got an email either - I am sure something will mess up along the way and there will be several unhappy fans who don't receive tickets but get a refund instead.....

Maybe I suggest re-processing your request and taking a screenshot of the confirmation page.... so you can send it to ticketmaster/seetickets if they mess your order up

[Dimitris]

after 1 or 2 week i receive the following from ticketmaster

Dear Ticketmaster Customer,
This is a courtesy email from Ticketmaster regarding your recent contact via the Michaeljacksonlive.com website.
Unfortunately we were unable to establish your specific request from your original submission due to more than one option being selected or an invalid reference number being given.
Please resubmit your details by selecting either a full refund or Souvenir Tickets by clicking here
Please note if you select both options we will be unable to deal with your request. When making your selection please read the instructions carefully.
By selecting Souvenir Tickets and specifying the number required we understand that you are requesting for the remainder of the account to be refunded. Therefore the first option for Full Refund should be selected as 'not applicable' (n/a) and Souvenir Tickets should be selected from option 2.
For example: if you have purchased 4 tickets and would like 2 as a souvenir then please select 'not applicable' (n/a) for option 1, 'Souvenir Tickets' for option 2 and 2 tickets from the next option. We will then process your request for 2 souvenir tickets and a refund will be made for the remaining two tickets.
If you would like a full refund please select 'Full Refund' from option 1 and 'not applicable' (n/a) from option 2.
Please resubmit your request at your earliest opportunity so that we can process your details.
In order for us to process your request quickly and accurately please check all your information carefully before submitting.

[ParisKatherine]

So they are going through it! it jsut means u filled in ur form wrong.

[MJfan82]

wow that's the first contact from ticketmaster i've seen thus far. they are slowly making progress. keyword is slowly

[aprilshack]

after 1 or 2 week i receive the following from ticketmaster



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When did you fill in your form? On the first day it became available to do so or after?