Anyone with a hsbc debit card? Need help urgently!

StarTrader

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I was soo close to just getting tickets. Anyway, it asked me for a MASTER SECURITY CODE of some sorts and told me to type a code and than retype it was was i emant to type there? Cause it wudnt let the transaction go through! :( :(
 
it told me to make a new password type thing up. i know about the security code. it said it could be no more than 10 characters or something.
 
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