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Issues with Michael Jackson Shop

mjchris

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Hi everyone.

Its not the first time i am ordering from an Michael Jackson Shop. This time from www.shopmichaeljackson.com
The last time i think was from the old one that was available in Europe.

I have a problem, after i ordered an item, and paid with credit card.
I received the email for confirmation. They stated in the email that i will get informed if the item was shipped.
Thats now 3 weeeks ago.
I asked them already 2 times, what the status of my order is. But i dont get any response. I only get the automated email for confirmation that they received my email.

Can anyone of you, that have ordered there in the past, tell me if this is normal?
Whats your experience with the Michael Jackson Shop?

The longe it takes for their reaction, the more i think i will get betrayed and cheated by them.
 
Well, that's definitely very expensive. But I meant primarily the stuff they design themselves.
 
guys. i think they just take my money. They are not responsing. Thats why i am asking here.
Is there someone that have ordered in this OFFICIAL Michael Jackson shop?
This is so crazy. Its the Official Shop, and the are playing such an game with the fans? They are betraying the fans?
 
mjchris said:
guys. i think they just take my money. They are not responsing. Thats why i am asking here.
Is there someone that have ordered in this OFFICIAL Michael Jackson shop?
This is so crazy. Its the Official Shop, and the are playing such an game with the fans? They are betraying the fans?
Click to expand...
Haven't ordered there. Have you tried the chat function? Sometimes it also helps to write in the mail that there will be legal consequences if they don't answer.

But I also think that this vinyl takes some time to ship, right? Hope you will find a solution 🤞
 
I have not placed orders(I am poor lol), much less in that store, but from what I see It looks like it's not very reliable, If they still don't respond to you, then I'm telling you that you've already been scammed💔💔
 
someplace_else said:
Haven't ordered there. Have you tried the chat function? Sometimes it also helps to write in the mail that there will be legal consequences if they don't answer.

But I also think that this vinyl takes some time to ship, right? Hope you will find a solution 🤞
Click to expand...
Where? i cant see the chat?
i already wrote them several times. But not about legal consequences. Cause i dont think austrian law will help in the US?
Yeah i am sure it will take a while to ship it to austria. But they wrote in the order confirmation email that they will inform me if the item was shipped. And this is now 3 weeks ago.
 
mjchris said:
Where? i cant see the chat?
i already wrote them several times. But not about legal consequences. Cause i dont think austrian law will help in the US?
Yeah i am sure it will take a while to ship it to austria. But they wrote in the order confirmation email that they will inform me if the item was shipped. And this is now 3 weeks ago.
Click to expand...
There's a chat symbol on the bottom right.

Just try to be a little less friendly and annoying af, always helped me so far if a shop didn't respond 💁.

Don't know if you can ask for the money back, I don't pay with credit card very often...maybe through your bank. And then just order it somewhere else, when the customer service there is so bad.
 
someplace_else said:
There's a chat symbol on the bottom right.

Just try to be a little less friendly and annoying af, always helped me so far if a shop didn't respond 💁.

Don't know if you can ask for the money back, I don't pay with credit card very often...maybe through your bank. And then just order it somewhere else, when the customer service there is so bad.
Click to expand...
i used a different browser. ok, i used the chat. but thats just a chat bot.
the only thing i can do with this is to give them my email address and order number, and message. The same when i am contacting them with email, they tell me on the website to add the same information.
and now waiting again 2 days. thats what i get at the end of the conversation with the chat bot.
 
mjchris said:
Hi everyone.

Its not the first time i am ordering from an Michael Jackson Shop. This time from www.shopmichaeljackson.com
The last time i think was from the old one that was available in Europe.

I have a problem, after i ordered an item, and paid with credit card.
I received the email for confirmation. They stated in the email that i will get informed if the item was shipped.
Thats now 3 weeeks ago.
I asked them already 2 times, what the status of my order is. But i dont get any response. I only get the automated email for confirmation that they received my email.

Can anyone of you, that have ordered there in the past, tell me if this is normal?
Whats your experience with the Michael Jackson Shop?

The longe it takes for their reaction, the more i think i will get betrayed and cheated by them.
Click to expand...
yea it takes quite a while for them to ship, contact sonymusic@mtstoresupport.com for more info on your order
 
I posted a problem with the shop back in May. I ordered the dangerous jacket and a Bad shirt. They never arrived. They take weeks to respond. So I filed a claim with my credit card company and just got my money back. Will never attempt to order from these fuckers again!
 
Samsonite said:
I posted a problem with the shop back in May. I ordered the dangerous jacket and a Bad shirt. They never arrived. They take weeks to respond. So I filed a claim with my credit card company and just got my money back. Will never attempt to order from these fuckers again!
Click to expand...
And what was there response?
 
mjfp said:
yes that was email given to me. I ordered from the same store shopmichaeljackson.com last year and after waiting for some time, I got a reply with an update on my order as well as a tracking number after
Click to expand...
OK. email sent.
 
someplace_else said:
But I also think that this vinyl takes some time to ship, right?
Click to expand...
I think the first batch took a while because people pre-ordered 2 months before it was available.

But the thing is out now. No reason you shouldn't get it the next day.
 
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