Do we know exactly when the "Who Is It" Fincher video shooting and Michaels requests to edit things took place?
If not, then Shana's story doesn't necessarily contradict the impression that the "Who is It" single was rushed in the USA anyway, because of the beatboxing at Oprah.
The fact that the special beatboxing single edit (see video above) was on "Who Is It" USA single CDs with a reference to Oprah in the title and stickers on the CDs shows that Sony for some reason saw an important sales pitch in that.
During the Oprah TV interview the music video for "Give In To Me" was also premiered. "Give It To Me" was then the new single globally, apart from USA, where "Who Is It" was released with that montage video.
In mean if Michael was unhappy with Fincher's Who Is It video prior to the Oprah interview, why would the "Who Is It" single be rushed, and, even more strange, only in the USA? Doesn't make sense really.
On the other hand it also doesn't make much sense that "Give In To Me" with Slash (of Guns n'Roses - a huge rock group at the time) was not released as a single in the USA at all. Why was the video premiered during Oprah then and not the "Who Is It" montage video?
I guess there were some more things that went on behind the scenes to properly expain all that.
Edit...
I got the timeline a little wrong, don't mind my 2 previous posts.
Who Is It actually came out as a single in the Europe long before the USA. So by the time of the US single release and the Oprah interview the Fincher video was definitly available.
Juli/August, 1992
Who is it single in Europe (with Fincher video)
February 10, 1993
Oprah interview with Give In To Me video premiere
Februar 10, 1993
Give In To Me single Europe, Australia, New Zealand
March 29, 1993
Who is it single USA (with montage video)
Remains the question, why the Give In To Me single was not released in the USA as well in Februray 1993. It couldn't have gotten a better boost. According to Wikipedia, the Oprah interview "
became the fourth most-watched event in American television history as well as the most watched interview ever, with an audience of 36.5 million.". Instead: no single, and then "Who Is It" almost 2 months later.